Terms of use

Last updated 14 November 2026

These Terms of use ("Terms") govern use of Ekline Claims, a software service of Ekline Health, a brand of Jeevan Rekha Global Ventures Pvt Ltd, West Bengal, India ("Ekline", "we"). By signing in or using the service you agree to them. If you use Ekline Claims for a hospital, you confirm you are allowed to accept these Terms for it.

The service

Ekline Claims helps hospitals prepare, audit, submit and track cashless and reimbursement insurance claims. It includes AI-assisted file audits, claim tracking, document drafting, mailbox scanning, reports, integrations and optional add-ons. Features available to a hospital depend on its plan and add-ons.

Accounts

• Each user must have their own login. Sharing logins is not allowed; a new sign-in ends the older session.
• Keep your password and sign-in codes private, and tell your admin or Ekline at once if you suspect misuse.
• The hospital admin controls who has access and with what role, and is responsible for removing users who leave.

Hospital responsibilities

• Upload only data you are allowed to process, with any patient consent the law requires.
• Check AI results before acting on them. Audit findings, drafts and estimates are aids to your staff, not medical, legal or financial advice, and do not guarantee that an insurer or TPA will approve or pay a claim.
• Follow insurer, TPA, IRDAI and government scheme rules when submitting claims.

Acceptable use

You must not: break the law or anyone's rights; upload malware; try to access another hospital's data; probe, scan or overload the service; copy or resell it; or use it to build a competing product. We may suspend access to stop misuse or a security risk.

Plans, coins and payment

• Plans are billed monthly, quarterly or yearly as chosen, in advance, with GST as applicable. Prices are shown in the portal and on the website.
• Ekline coins (1 coin = ₹1) can pay for plans, AI usage and services such as courier bookings. Coins are not refundable for cash and cannot be transferred between hospitals.
• Paid add-ons switch on after payment and switch off when their term ends unless renewed.
• If a renewal is not paid by the end of the grace period, sub-users are blocked and the admin sees only the Plan page until payment.

Data

The hospital owns its data. Ekline processes it to provide the service, as described in the Privacy policy. Data is kept for one year after a subscription ends so it can be renewed or exported, and is then deleted. The hospital can export its reports and files at any time while the subscription is active.

Third-party services

Some features rely on third parties, such as AI providers, payment gateways, WhatsApp, email providers, courier partners and Tally. Their own terms apply, and Ekline is not responsible for their outages or charges.

Availability and changes

We aim to keep Ekline Claims available at all times, but planned updates (announced in the portal) and events outside our control may interrupt it. We may improve or change features; we will tell admins in advance of changes that reduce what a paid plan includes.

Liability

The service is provided with reasonable skill and care. To the extent the law allows, Ekline is not liable for indirect or consequential loss, including claim rejections or delayed payments, and its total liability in any 12 months is limited to the fees the hospital paid for the service in that period.

Ending the agreement

A hospital may stop renewing at any time. We may end or suspend access for serious or repeated breach of these Terms, after notice where possible.

Law and disputes

These Terms are governed by the laws of India. Disputes will first be discussed in good faith, and otherwise go to the courts of Kolkata, West Bengal.

Contact

Questions about these Terms can be raised through Help > Support in the portal or at the contact details on the website.