Questions, answered.

It checks a cashless discharge file the way a TPA would before you send it. Upload the scanned file, and the audit lists only what is missing or wrong (document checklist rules plus each insurer's own list), with a PDF you can print or share on WhatsApp.

Check the email address. If you forgot the password, ask your hospital admin to reset it from Settings > Users. After 20 wrong tries the page waits 15 minutes. If your hospital limits sign-in to its own network, you can sign in only from that network. If your account is blocked, ask your hospital admin to switch Allow login back on.

Any recent Chrome, Edge, Firefox or Safari, on a computer or a phone. Keep the browser up to date.

Go to Home > Upload. Fill in the patient, insurer and case type, then drop the scanned PDF or photos. A line bar shows the upload and reading progress with the time left. You can keep working while the audit runs.

Files up to 200 MB are accepted. Scan at 200 to 300 dpi in black and white or greyscale; colour scans at 600 dpi are very large. Split a very thick file into two uploads under the same patient.

The page may be blurred, cut off or upside down. Rescan that page clearly and upload it again. If the page is fine, raise a ticket with the patient number so we can check the rule.

After the audit, pages are grouped in the order insurers expect (claim form, discharge summary, bills, reports and so on). Download them from Sorted files on the patient page.

PDFs are removed 30 days after the claim is marked Payment received, or a year later with the Keep PDFs add-on. The patient record and audit result stay.

Connect your claims mailbox in Connect > Integrations. Ekline reads new TPA emails, links each one to the patient by claim number or name, and shows queries on the patient page.

Your Google app is still in testing. In Google Cloud > OAuth consent screen, add the Gmail address as a test user, or publish the app. Then press Continue with Google again.

Yes, with Discharge submission. On the patient page, pick the files, check the TPA email address and press Send email. A copy is kept with the patient.

Press your picture at the top right: both links are at the bottom of that menu. They are also on the sign-in page and at the foot of the Ekline Claims website (/privacy-policy and /terms).

Open the patient once the file has its final approval and press Book delivery. If it says Address not found, go to Couriers > TPA addresses and pick the office for that insurer or TPA (nearest first), or add your own. Check the pickup address once under Couriers > Pickup address. Press See delivery partners, pick one by price in coins and press Book delivery. Print the label, stick it on the packet and hand it to the courier. You do not need an account with any courier; Ekline books it. Cancel before pickup and the coins come back.

With the Tally integration add-on, open Tally in the menu (Admin and Finance roles). Download Ekline Connect Desktop on the Windows computer where Tally runs, press Make a connection key and paste the key and the Ekline address into the program. Switch on Tally's HTTP port (TallyPrime: F1 > Settings > Connectivity, port 9000), pick your company, match the ledgers or let it create them, and press Send to Tally now. Each claim payment becomes a receipt with TDS against the insurer, and deductions a journal. Anything Tally refuses is listed on the Tally page with the reason; fix it and press Try these again. Without the program, download a Tally XML file and import it.

Open Reports in the Home menu (Admin, Claims Supervisor and Finance roles, or any role given Reports and analytics). Pick the organization, dates (or This month, Last 90 days, This FY, Last FY) and a payer, then press Show. Summary PDF gives the figures on A4; Detailed Excel has every patient file with sheets by payer, branch and age. Analytics shows the same as charts.

Call your Ekline executive and ask for a support code. Press Help (bottom right), then Share screen, type the 4-digit code and press Share your screen. Your browser asks what to share: pick the whole screen, one window or one tab. A bar at the top shows while you share; press Stop sharing to end it. A code works once and only for 10 minutes. Sessions are recorded for support and erased after 30 days. Use Chrome or Edge on a computer.

Open MRD in the Home menu (Admin and Claims Supervisor roles, or any role given MRD). It lists audited case files, patient documents, discharge files and TPA mail attachments with the size as uploaded and on the server. Search by patient, UHID, payer or file name, and filter by type and date. Files are compressed without loss; an admin can press Compress older files for files kept before this.

Yes. Open the patient and press Cancel audit. If the audit had not started yet, it stops at once and costs nothing. If it was already reading the file, it stops after the pages being read now; coins already used are charged, nothing after. Press Retry to run it again later.

Yes. Drag the round "?" button anywhere on the screen. It stays there on every page in this browser. You can also select it with Tab and move it with Alt and the arrow keys.

Open Billing > Plans. Choose "Keep my current plan and only buy add-ons", tick the add-on and pay. On a running plan you pay only for the days left until it renews. Without a running plan, the add-on runs for a year.

It is the sign-out timer. You are signed out after 30 minutes without any click or key press, to protect patient data. The ring empties as the time passes and turns orange in the last 2 minutes. Any activity fills it again.

Reports are made in the background. After you press Download Excel or Download PDF, open Reports > Download history. The download button lights up when the file is ready, and you also get a notification. Files are kept for 30 days; after that, make the report again.

Download history shows every report asked for at your hospital. The file opens only for the person who asked for it and for users with access to Reports, because reports carry patient details.

An add-on bought on a running plan is charged only for the days left until your plan ends, so add-ons and plan renew on the same day. Choose "Keep my current plan and only buy add-ons" on the Plans page to see the price.

Coins never expire while your account exists. They cannot be exchanged for cash. A hospital group with branches has one coin wallet that all of them share.

It is an add-on your hospital has not bought. Click it to open Plans with that add-on ticked, see the price and pay. It starts working as soon as the payment is done.

No. Version 5 has a new look in the Ekline Health colours: white pages, a dark menu bar on the left with groups (Home, TPA desk, Billing, Connect, Settings) and an orange marker on the page you are on. Every page is where it was. The audit table column that showed the old checklist name is now called Checklist.

Ekline Health links the branches of one hospital group. Your admin then opens Settings > Branches and ticks, for each user, All branches or the branches they may open. A user with more than one branch picks one after signing in (Choose Organization) and can switch with the Switch link beside the hospital name. Reports open on ALL for users with all branches, on their own branch for others, and are locked to the branch for users who have only one.

Ekline Connect Desktop 1.1 alters that voucher in Tally on its next send (a removed record is deleted from Tally). The Tally page > Changes shows what is waiting and keeps a log of every voucher created, altered or deleted, with what changed. Older copies of the program only add new vouchers, so download 1.1 from the Tally page. Renaming a ledger in Tally settings does not re-send old vouchers; only new ones use the new name.

Tally > Manage ledgers: company name, bill name, the Tally computer and port, cost centre, Exclude discount and a ledger and group for each payment mode. Tally > Tally settings: one voucher per record or per day, automatic or only picked records, voucher type mapping, account mapping, group mapping for insurers, TPAs, schemes and corporates, tax ledgers, and the exact Tally ledger name for any payer. Ekline Connect Desktop picks these up by itself.

TPA desk > Reconcile (Finance and Admin roles). Drop your bank statements and the payment files from each insurer or TPA portal (PDF, CSV or Excel), check the coin price, and press Reconcile. Patients are matched by claim number, else by name and amount, and marked Payment received with the UTR, TDS and deductions. Payments for patients not in Ekline are kept as paid. Anything that does not match stays in red until a later upload matches it or you set it aside. One run a quarter is free of the add-on (coins apply); Auto payment reconciliation makes it unlimited.

TPA desk > Rates holds your hospital rate card and each insurer's agreed rates. This is an add-on on the annual plan.

Ekline Connect suits most hospitals. Annual billing is the cheapest and is the only cycle that can take add-ons. TPA mailbox tracking, Discharge submission and Pre-auth submission come with every plan.

Coins pay for AI audits, WhatsApp messages and courier bookings, and can pay up to 90% of a plan bill. Buy them in Billing > Coins; free coins from offers are shown there too.

Billing > Plans lists every payment with a GST invoice to download.

After the grace days (3 by default) only Billing works. Renew from Billing > Plans and everything opens again at once. Nothing is deleted while the plan is expired.

Open your name at the top right > Sign-in and security. Change the password there, link Google sign-in, or switch on two-step sign-in.

Ask your hospital admin to reset your authenticator app from Settings > Users > Edit. Then sign in and set it up again.

An admin uploads it from Settings > Users > the pen icon on your row. A clear PNG on a white or clear background works best.

Press Help, then Raise a ticket. Choose how urgent it is, describe the problem, and add a screenshot or press Capture this page. You get a ticket number by email and can follow the replies under Help > My tickets.

Within one working day. With the Priority support add-on, within two working hours, from a named account manager.

Critical means nobody in the hospital can work, for example no one can sign in or no file can be uploaded. Use High when one important task is stuck, and Normal for questions.